At Adventos, our commitment to proactive, collaborative policing environments where crimes are not only solved but prevented entirely is well documented by this point. We’ve taken great care to build the SmartForce Agency Management System (AMS) around this very idea, putting the necessary tools in the hands of the people who need them the most to help keep our communities safe from harm.
We also like nothing more than a good success story – which is why we’re happy to report the following experience from the Castle Rock Police Department.
The Castle Rock Police Department
For years, the Castle Rock Police Department embraced the idea of a data-driven, intelligence-led policing strategy.. They could see the winds of time changing right in front of them and knew they had to change with it. Unfortunately, though, they lacked the central hub to really pull it all together.
They were facing an environment where sergeants could look at crime analysis products and crime reports but getting the information to the officers wasn’t getting done nearly as effectively as it needed to. The department lacked the centralized tool to really shatter the silos of information and intelligence once and for all. They needed a single platform that helped them generate a true data-driven approach and they needed it sooner rather than later.
Additional complications stemmed from the fact that Castle Rock is a growing community and the department was growing right along with it. In the past six years alone the community has grown significantly and current trends reveal that there is no end to that in sight. The department was seeing communication issues that were negatively impacting how data and intelligence information was shared with department employees.
From the beginning, SmartForce seemed to address the department’s pain points. Department officials loved the fact that everything they put into the system immediately became mobile, so officers had access to the entire system at their fingertips 24 hours a day, seven days a week.
They also loved the fact that all information, which used to be spread out across a number of different solutions, was suddenly in the same place at the same time in a way that was easy to take outside of the building. Bulletins that were talked about in shift briefings could be immediately sent out to officers in the field. If something important happened, everyone who needed to know about it DID.
SmartForce was also able to help the department deal with the challenges of a growing community that was growing at a significant rate. Six years ago, Castle Rock had 49,000 residents. Today, it has 64,000 and a thousand new homes are being built every year. SmartForce made it easier to address a higher volume of community concerns, all while bringing communication to one place so that everyone is on the same page at the same time.
Jason Lyons, the Patrol Commander from the Castle Rock Police Department, said “after a lot of research on [communication and collaboration], we landed on SmartForce. It seemed like the same kind of platform that would achieve both of those things, but it had the ability to grow with us as our business practices changed.”
Preparing for Tomorrow, Today
Initially, the Castle Rock Police Department started rolling out SmartForce slowly. They knew that such a dramatic shift in their technical foundation would naturally come with a bit of skepticism, so they wanted to make sure that they were able to get the support from their patrol officers that they needed to justify moving forward. They found support for SmartForce came easily, and above all else, they enjoy the fact that it actually does a lot more than what the department is asking for right now. Because of this, it’s a platform that offers the ability to grow as the department does, adequately addressing the challenges of today while making room for the needs of tomorrow and beyond, too.
The Castle Rock Police Department is just one example of an organization that has increased its efficiency and effectiveness once they’ve deployed SmartForce. There are many more examples, and at Adventos, we wouldn’t have it any other way. To find out more about our continued commitment to proactive policing, or to learn more about what the SmartForce Agency Management System can do, please contact us today.