Response to Resistance as a way to de-escalate violence.

David Bibiloni
Regional Implementation Manager


At Adventos, we’re big believers in the idea that tracking Response to Resistance incident reduces violence. However, you will be surprised to hear that one of the most under-reported features of our Response to Resistance application is the ability to report instances when the use of force was justified, but instead, it was avoided by officers.

We are not alone on this belief. Please take a look at this article posted by PoliceOne.

This is a consistent vision of SmartForce™ line of products since 2015. In fact, we are in the forefront of Agency Management System providing state of art tools where Police departments across the nation can use hard data to showcase the outstanding job that officers are performing day to day in our communities to keep us all safe, and not only as a way to highlight the negatives that we sometimes see highlighted in the media.

We believe Use of Force and other similar common terms/ products are outdated on terms not only of functionality but also in terms of negative connotations for both the law enforcement agencies, as well as, the communities they serve.

To learn more about our current and expanding features, developed in collaboration with our Law enforcement customer partners, visit our site at


Why we do what we do

Mariano Delle Donne


Checking in.

The other day, my five-year-old son asked me if SmartForceTM (our Agency Management System or AMS) was being used all around the world-where he couldn’t see any different picture. What he understands is that we help police officers keep people safe, and catch the “bad guys”. What I am reminded of is that we have the opportunity and the responsibility to empower our public safety agencies to drive change in an ever-changing world.

You face serious challenges, and some that didn’t exist even 5 or 10 years ago. Much is being asked of you, and I see you get up each day and try to make your community a better place. Why you do it is clear. You are warriors, and peace keepers, guardians and goliaths essential to the communities you serve. It takes grit, courage, a love of country and time and time again I see a compassion for our fellow man.

Checking in.

Why We Do It is for all of the reasons above and because we choose to play an important role in helping one billion people with improved public safety. We only do this by helping and equipping YOU; the nearly one million police officers (the men and women in blue), with the power of people and software.

You need software solutions that are democratic and social, that allow you to respond faster than ever before, that accelerate the speed at which information flows and the rate at which you’re able to connect.

We want to positively impact the mothers, the fathers, the children, the teachers and EVERYONE in between so that they can enjoy the peace-of-mind that only comes with knowing that their communities are safe and are being taken care of.

But above all else, we do what we do because of our vision. We see a world that is increasingly safe, where you have exactly what you need, when you need it – and we want to help us all get there.

We do this now via solutions like SmartForce ™, which allows law enforcement agencies around the globe search through and access critical information faster, share it in a secure and targeted way, streamline workflows and facilitate collaboration – all in one fell swoop.

Checking in.

Sometimes it’s the voice of a five-year-old that reminds us of our bigger purpose, the roles we all play, and why we do it.


Bulletin Wizard: the best keeps getting better

José Herrera
VP of Product Development and Customer Success


We continue to make improvements on our bulletin Wizard application based on feedback from customers and prospects around the country. Please take a look at some of the main improvement this new version has to offer.

“Attemp To Identify” and “Attemp To Locate” bulletins

Now you have an specific template to make your “Attempt To Identify” and “Attempt To Locate” bulletins. You can find these new templates using filters on “My Bulletins”.


“Attemp To Identify” and “Attemp To Locate” bulletins | Photos

On both templates, you can add up to six photos.
Also we added, in all templates, a field where you can write a comment over each image and select the format you need.


A full list of enhancements can be found here.


SmartFire: Helping Fire Departments with Efficiency and Results

Doug Owens
Director of Implementation


Fire departments, like their law enforcement brothers and sisters, are facing a larger amount of data than ever before. While technology has certainly brought a wide range of benefits into our lives, it’s also complicated things to a dramatic degree. Department functions are growing in scope, making them more difficult to manage accurately and efficiently. Different areas within an organization are starting to exist in silos, which isn’t doing anyone – let alone the communities they serve – any good.

Enter: SmartFire ™. Like the SmartForce ™ Agency Management System (AMS), SmartFire ™ is designed to help fire departments manage their operations better than ever before with intelligence-led decision making, the likes of which many have never seen.


As a forward-thinking, mobile-friendly solution, SmartFire ™ and SmartForce™ get mission-critical updates into the hands of the people who need it the most – when they need it the most – and wherever they happen to be.

Shift Briefings

Along the same lines, SmartFire™ can be hugely beneficial in terms of shift briefings, helping to make sure everyone has access to the actionable information they need in the field at all times. This is particular critical in terms of the life-and-death situations that fire fighters face every day.


Document Management

Mission-critical documents aren’t doing anybody any good if they take hours to find. Email is great – to an extent, but wading through gigabytes of messages to find the right document wastes precious time and resources. Thanks to SmartFire™, your fire department doesn’t have to worry about this ever again.

Training and Compliance Management

Continuing education is hugely important in terms of fire department success and now, thanks to SmartFire™, managing both training and compliance in-house has never been easier.


Accountability Features and Reporting

SmartFire™ offers better management and reporting to guarantee not only more procedural justice transparency, but also a more efficient way to offer reporting to command staff, local government officials, the general public and even the media in the communities being served.

At its core, SmartFire ™ (like SmartForce ™) is designed to help fire departments work smarter, not harder, putting them in the best possible position to protect, serve and collaborate with the communities they operate in like never before. To find out more about SmartFire by Adventos™ , please contact Adventos today.


Response to Resistance: Re-Defining “Use of Force” For the Modern Era

Doug Owens
Director of Implementation

responseToResistance2At Adventos, we understand the types of challenges that law enforcement agencies around the country are facing in today’s modern climate. The role of police officers has never been more important, yet at the same time it has perhaps never been under more scrutiny. That’s why we’ve designed the entire SmartForce™ suite of products from the ground up with these factors in mind, putting the tools these hardworking men and women need well within reach – wherever they happen to be and whenever they happen to need it.

SmartForce™ was founded on the principles of transparency, accountability and accessibility – three of the most important pillars when it comes to determining when, where and how use of force is appropriate. We call it “Response to Resistance” and it’s something that both we and our law enforcement agency partners are excited about.

We’ve also released a series of YouTube videos designed to help you get even more out of your deployment. You can learn how to create a Response to Resistance report in SmartForce™, learn more about the capabilities built into the Response to Resistance supervisor section, get general tips about making the most of Response to Resistance and more.

To learn more about the current and expanding features of SmartForce™ Agency Management Solution (AMS) developed in collaboration with our customer and Agency partners, please visit our Website at


The Crime Reduction Problem: A Technology Perspective

Brian Mc Grew
Vice President of Marketing


Even though we have faster computers and more information than ever, you would think that law enforcement agencies would have more speed and success at reducing crime.  Unfortunately, this is not the case in many U.S. cities as crime and threats continue to climb.  Some reasons are:

  • Increasing numbers of text, photo, and video data bases that are not integrated with a common search feature
  • Poor search engines that can’t search inside pdf documents or text narratives
  • Lack a comprehensive system for communicating, tracking, reporting, or assessing crime reduction efforts. Most LE agencies only have systems for calls for service, reporting crimes, and case management
  • No system for multi-jurisdictional collaboration and sharing of crime data.

To reduce crime in today’s environment of exponential increases in text, photo, and video data as well as increased population to officer ratios, it requires speed to search and access data, speed in providing direction to patrol on where crimes are happening, and ease of assessing activity and results.  Without speed, crime patterns are not addressed early enough to disrupt or stop the patterns and crime continues to rise.

The Technology Solution

Only invest in technology that has the capability to solve 2 or more of the challenges listed above so you can add more speed into your agency.  No longer can you or your agency get a return on investment of buying another software program that operates in a silo and only solves 1 problem.  We must kill more than one bird with a stone and acquire software you can continue to grow into.

 If you are trying to align and direct patrol with real-time information and intelligence for improved crime reduction, you may want to check out the new features of the SmartForce™ Agency Management System from Adventos.  SmartForce™ provides a force-multiplier system for communicating, tracking, reporting, and assessing crime reduction efforts that can also share crime data with neighboring LE agencies.  Click here to check out a short video of the SmartForce™ crime reduction features or click here to read a PoliceOne article on how the Port St. Lucie Police Department uses SmartForce™ to reduce property crimes by 20+% year over year.



Response to Resistance (RtR), a new approach to Use of Force

Mariano Delle Donne


If you had to make a list of all the controversial topics in the world of law enforcement, the use of force would be right at the top. This has only intensified in recent years as the term itself, along with what is acceptable when employed, are constantly evolving.

At Adventos, we have made an effort to incorporate the concepts of “Response to Resistance” into our entire SmartForce™ suite of products because we understand that every interaction our officers have with the public could be scrutinized. This is true regarding internal teams as well as external agents such as the media. Therefore, law enforcement agencies across the nation are fast adopting the principles we set on “Response to Resistance” which are:

  • Transparency
  • Accountability
  • Accessibility


Internal procedures and checkpoints have been increased in the last few years in all law enforcement agencies in the United States. There is understandably a sense that law enforcement agencies must do everything in their power to increase visibility of what offices are doing in our communities and be ready to provide all level of details almost instantly.


The core functionality of SmartForce™ allows for each officer to be held truly accountable for every action they take, both good and bad — the way it should be. This means they have to adhere to appropriately stringent polices when it comes to “Response to Resistance.” As a result, agencies must provide a reliable, effective way for officers to track each interaction and record the results. The idea is to gather real-time or almost real-time information, and analyze the data to improve future outcomes.

SmartForce™ provides a new avenue for law enforcement agencies to do precisely that on a daily basis. Moreover, this information can and should be used to drive better, more effective, and more holistic training opportunities moving forward.


Make no mistake: We now live in a mobile world. The days of waiting to get back to HQ to file reports are now gone. Internal Supervisors, as well as the public, expect information to be available almost instantly. At Adventos, we provide immediate access to our “Response to Resistance” application from anywhere there is an Internet connection. This includes MDC’s, Tablets and Smart Phones.

All these principles must be incorporated into any solution that is attempting to record and analyze interactions. What we learn from “Response to Resistance” now will have an enormous the impact on officers and the communities they serve.

We at Adventos are proud to provide the only such solution in the market today that does all of this and more. We designed SmartForce™ and our “Response to Resistance” suite using feedback from law enforcement agencies across the nation to make sure we facilitate tracking in the most effective, user-friendly and fair way possible. The ultimate goal is to be able to learn from each interaction, analyze the individual circumstances of each case, and improve the outcome for both officers as well as suspects.

To learn more about the current and expanding features of SmartForce™ Agency Management Solution (AMS) developed in collaboration with our customer and Agency partners, please visit our Website at


Fountain Police Department and SmartForce™ Team-up to Maximize their Re-organization

Brian Mc Grew
Vice President of Marketing

fountainPoliceDepartmentFountain PD re-organizes and introduces SmartForce™ technology.  Both of which break-down walls leading to better communication and better policing.  Lt. Coates comments and explains their new motto, philosophy, and strategy for 2017.  Click here to read more.

What better policing strategies and tactics are you implementing in 2017?  Please share….


PIO Need Better Tools

Mariano Delle Donne


Public Information Officers, commonly referred to as PIOs, are the communications coordinators who working diligently with law enforcement agencies, fire departments, local and state governments, school districts and more who provide mission-critical information to the public on a regular basis.

In essence, it is their job to keep us informed. When we need to know something, they’re the ones that provide it with us. They play a pivotal role in everything from standard day-to-day operations to public emergencies and everything in between.

And unfortunately, they need better tools. Or at least, tools that are better than the ones they have right now.

The PIO Problem

The main reason why PIOs need better tools than the one that they have now stems from a general misunderstanding about the work they do daily. The job of a Public Information Officer is NOT simply to pass data from “Point A” to “Point B.” It actually extends quite a bit deeper than that. They’re not a spokesperson or a public relations professional – they need open and secure lines of communication with the communities they serve. They need to not only communicate but COLLABORATE, both internally and with the surrounding areas.

Presently, the technology that many PIOs rely on leaves a lot to be desired to say the least. These systems are simply not set up to respond to incidents in fast, effective and smart ways, to say nothing of the lack of organization required to build their culture and showcase all of the great work that goes on in the world of law enforcement (not just the “bad news” that is so commonly reported by the press).

Simply put, we at Adventos believe that PIOs need a tool that will allow them to do all of this and more. They need something that not only gives them the ability to do the work they need to do, but HOW they like to do it.

And thankfully, we’ve just given it to them.

The Public Information Officer Module

The Public Information Officer module in SmartForce was designed from the ground up with a simple word in mind: empowerment. PIOs have access to all the data they need to communicate and collaborate with their communities in the safest and most effective ways possible right at their fingertips.

The “Contacts” list includes category fields like “News,” “Social Media,” Liaison,” “Community” and more, allowing them to instantly share the right data with the right people at the touch of a button. The “Media Kit” is a fully functional document library supporting all of today’s most commonly used formats, making sure that absolutely nothing is lost in translation.

Creating customized press releases is also a breeze, as the “Press Releases” list in the PIO module includes criteria like:

  • Type of Incident (user editable)
  • Date Prepared
  • Incident Location
  • Cause of Incident
  • Additional Hazards
  • Status and more

The “Feature Stories,” “Incidents,” “Social Media” and “Other Documents” document libraries were also designed with this goal in mind. They’re intended to help PIOs get organized, compile the most actionable, valuable data at their fingertips so that they have everything they need to make the most informed choices moving forward.

But able all else, the “Public Information Officer” module is simple. We believe that PIOs should have the ability to work smarter, not harder, which is one of the reasons why we at Adventos are champions of the idea that a 21st century job like a PIO should have access to the latest and greatest 21st century tools at the same time.


You spoke, we listened!

José Herrera
VP of Product Development and Customer Success


We have been getting a lot of positive feedback from our customers with regards the functionality available on our new product: Bulletin Wizard. We have been working very hard and I am pleased to inform that we have incorporated an impressive amount of new features and improvements into our latest version of the bulletin Wizard. Please take a look at our What’s New that outline all the changes and new functionality available today.

 Telephone Extensions

Now you can add to the bulletins your telephone extensions, not only on the bulletins header also in the Detective information on the footer.



Your bulletins have a status label. There are three status options: Active, Inactive and Resolved. Clicking over each status label, you can change it to another option.


Status | Active

Active means that the bulletin is currently ongoing.


Status | Inactive

Inactive means that the bulletin is currently disabled.


Status | Resolved

Resolved means that the bulletin is currently finalized.


My Bulletins | File Actions | View

Clicking over the “View” action, you can see the complete bulletin with its status label or you also will be able to download again as a pdf, an image or print it.


A full list of enhancements can be found here.