Greenwood Village Police: Consistent, High Quality Police Service

Mariano Delle Donne


The Greenwood Village Police Department strives to provide consistent, first-rate police service. To meet this high bar, the department employs an outcome-based strategy that expands on traditional policing by proactively working toward better problem-solving and interventions through partnerships and community policing. Through this strategy, the department aims to prevent crime, fear of crime, and social disorder.

To implement this strategy, Greenwood Village has focused on improving all aspects of its operational communications, including real-time operational information sharing, shift briefings, and the management of major policing projects. Early on, it became clear that the use of email was hindering their policing strategy because it was an ineffective way to share information and was not able to drive the levels of organization, connectivity and accountability that were needed throughout the police department.


The email coordination model was neither repeatable nor scalable, and suffered from numerous limitations, including:

  • Lack of a centralized communication solution to manage operations, shift briefings, information and intelligence sharing. Parts of the organization might sometimes be unaware of an ongoing operation even though there were static records of the calls in CAD and incident reports in RMS.
  • No secure, centralized forum for coordination of multi-unit responses. Multiple units that should have been coordinated were duplicating efforts and tracking their results was challenging.
  • Need for real-time visibility into current operations and projects. Command wanted the ability to monitor and adjust resources and strategies on the fly which was not possible through email.
  • The organization was drowning in email which inhibited coordination between command and units.
  • Nontargeted bulletins. Although they have long been a way to disseminate essential information, the department’s bulletins were not targeted, searchable or disseminated in a CJIS-compliant manner. Instead, bulletins were sent using a distribution list to all sworn employees.

The goal: Consistency and repeatability through a scalable solution

Providing the right people with the right software eliminated the limitations imposed by email. Using SmartForce™ as an agency management system, the Greenwood Village Police Department has achieved consistency and has been able to implement its policing strategies more effectively. By removing unwanted communication barriers and improving accountability, the department now enjoys the following benefits:

  • Everyone starts the day with a common operational picture of department operations.
  • Efforts are coordinated in real time.
  • Communication and responses are actionable and role-based.
  • Bulletins are targeted to the right people at the right time.
  • Information is easily searchable in a CJIS-compliant manner, improving responsiveness.
  • Efforts are focused. Units are self-directed and accountable.
  • Immediate monitoring (and adjustment) via department leadership is possible.
  • The department is mobile-enabled, so work can be done 24/7 from any location.

Results that speak for themselves


The Greenwood Village Police Department uses SmartForce™ Operations Discussions, a secure collaboration workspace for information and intelligence threads. This application helps the department organize communication between disparate units, track problem areas, and coordinate the appropriate resources. Here’s how it helped in the department’s response to a recent incident:

Police responded to a complaint of first-degree criminal trespass — a purse had been stolen from a vehicle. The on-scene investigation led to a possible suspect.

Within minutes, a detective created an operations discussion and added an image of the likely perpetrator to the discussion thread, directing patrol to be on the lookout for the suspect.  

Within two hours, patrol responded to a call regarding a suspicious person in the parking garage of a complex near where the purse had been stolen. Upon arrival, the officers apprehended an individual who was attempting to hide from the police. 

The suspect had several outstanding warrants, and the police had probable cause to charge the person with attempted burglary at that location.


With SmartForce™ Shift Briefings, the GVPD has a secure workspace for shift information and accountability tracking, allowing the department to track activities that require immediate follow-up. This application enables action items to be completed quickly and documented appropriately. So far, 99 out of 108 shift briefings have been completed with appropriate follow up.


Offering a secure project management space with workflows, SmartForce™ Assigned Problems allows the department to centrally manage and track intervention activities and projects for partnerships and community policing initiatives. To date, 101 out of 120 projects have been completed; the others are works in progress with clear goals and objectives.

One solution for many challenges

Most organizations are aware of their problem areas, hotspots and community concerns. They know what problems they face, and they know the appropriate response. But they often struggle with executing their strategy consistently and monitoring the results in a repeatable, scalable manner.

SmartForce™ Operations Discussions, Shift Briefings and Assigned Problems enable the creation of processes that are repeatable, scalable and free of common communication barriers. Departments can mold these processes to meet their own specific needs and then repeat those processes consistently, strengthening the foundation of high-quality policing.

“With the SmartForce platform, we’re able to connect our operations to the data we generate at levels we had only previously imagined,” said GVPD Chief John A. Jackson. “As we integrate additional SmartForce organizational options, we’re finding that using a single tool creates a virtual force-multiplier effect in the enhancement of our resource deployment strategies.”

After a response, whether it be to a crime, a community problem, or a partnership project, you want to be able to look back at the specific factors that contributed to your success or improvements that must be made, so you can obtain high quality results in the future. With SmartForce, you can do exactly that.


Bulletin Wizard New Feature: Multi Group Sharing

José Herrera
VP of Product Development and Customer Success


We are very proud to announce that the number one enhance requested by our clients has been completed. Many of you asked for the ability to create multiple Groups for sharing bulletins. This feature is now live and details can be found here.

Groups Section

We have added a new section called “Groups”.
This section allows you to create groups of collaborators in order to share all the bulletins that you or others have created.


Groups Section | Create Group

You can create your groups with any name as long as it is unique. Once the group is created you can invite members. They will receive an email with the invitation. When they accept it, they will be part of that group to view and edit bulletins.
Important: Only the owner can invite members.33

Groups Section | Views

You and the members of this group will have two possible views: “Bulletins” and “Members”.


Groups Section | Views | “Bulletins” View

In the “Bulletins” view, the owner and the members will be able to see and edit all the bulletins that were created.


Groups Section | Views | “Members” View

In the “Members” view, you will see every single member of this group.
Important: Only the owner has the permissions to delete a member or the entire group.
Important: Any member can leave the group whenever they want.


Groups Section | List of your “Groups”

In order to see the list of your groups, you should click on “Groups”.


Groups Section | List of your “Groups”

In that list, you can see all your groups, the owners and the members of each one.


A full list of enhancements can be found here.


A Proactive Approach to Crime Reduction at Grand Junction Police Dept.

Mariano Delle Donne


A proactive approach to crime reduction requires the ability to track the results of proactive policing deployments.  This requires moving from the “old way” of silos to team coordination and real-time collaboration between patrol, command, crime analysts and investigators.  Done right, central coordination and real-time collaboration can have a profound impact on crime reduction results, improved strategies, and greater resource efficiency.

The Grand Junction, CO Police Department: A Mission in Collaboration


The Grand Junction Police Department (GJPD), has a vision for a new, 21st-century definition of excellence in policing – one where teamwork and partnerships and the appropriate use of technology is encouraged.


The GJPD teams begin their day by scanning a secure, CJIS compliant portal that assists them in being proactive during team member’s uncommitted time.  It is expected that all teams (from officers to command) use this portal as their central communication hub.  Because the department values information sharing and collaboration to implement proactive police strategies, officers know that mission-critical information is consumed and distributed through the portal.


In this use case, we see that the GJPD has identified a problem-area in the Horizon Drive corridor.  They start the project by using the Operations Discussion feature in SmartForce™.  The project owner creates a discussion and identifies the problems, specific locations, persons of interest and includes a detailed bulletin, created by the crime analyst, that documents all the criminal activity in the area.  Based on the entered discussion, Patrol, Criminal Investigations, and other specialty units have all the information to implement the strategy.


Everyone in the department – from patrol, to CID, specialty units, commanders and crime analysts  collaborate securely and in real-time on this problem area.  They understand what needs to be done and note self-initiated activities and information that are gathered during their non-committed time.  Centralized coordination and real-time collaboration allows for quick adjustments, improved officer safety and keeps teams engaged and focused on the project.  ALL proactive information gathered in the Horizon Drive corridor is captured seamlessly with SmartForce, with the integrated use of mobile devices to share critical information.  Results happen in days vs. weeks.  Transparency improves accountability and accelerates success.


In the end, this proactive approach to crime reduction contributed to several arrests in the area. Commanders review the activities and the Horizon Drive project is successfully closed. The results of the project showed that self-initiated activity increased by 75% during the project.

Results that speak for themselves:


75% increase in officer initiated activities.


When the operation begins, reported crimes increase because of arrests and then promptly decreases as a result of the successful project.

The time spent on the project was 120 hours and 20 minutes. There were 13 arrests, 51 building checks, 25 traffic stops, 6 FIR’s, 4 consensual contacts and 2 known offender checks.

All told, there were 34 different discussion threads opened that related to the Horizon Drive project.


None of this would have been possible if the Grand Junction Police Department was still stuck in the “tried but true” reactive policing approach of using calls for service, incident reporting, antiquated business processes (i.e., email) with information silos and static data that resulted in inadequate reporting and lack of accountability.

In short, the Grand Junction police have a strategy and plan for proactive policing that now works. Their effectiveness and success are amplified by the power of people and software.  They can now collaborate in real-time, learn and adjust with agility, based on actionable data, make informed decisions, and effectively allocate resources.


New Adventos™ website

Mariano Delle Donne

newWebSiteAdventos™ delivers solutions that reduce challenges, increase efficiency, and improve effectiveness. We are excited to share that our website is no exception!

Today, the Adventos™ Team introduces the new Adventos™ website at With the aim to serve you better, we did a quick scrub and now feature a cleaner design with simplified navigation. While we were under the hood, we also updated our artwork.

Most importantly we overhauled our product content to concisely reflect what our site visitors and customers have asked about most.

Same mission, same message, NEW methods: That’s what we’re all about and, now, our website is too. Take a look around and see for yourself- we hope you like the new look and feel as well as the refreshed content.


Teaming Up: A Proactive Approach to Crime Reduction

Mariano Delle Donne


On April 17th, Attorney General Jeff Sessions called for a return to proactive policing in a USA Today op-ed. But what does that mean to law enforcement? A proactive approach to crime reduction requires the ability to track what the results of proactive policing deployments are – moving from the “old way” of hierarchy and individual response to a transformation that involves team coordination and real-time collaboration between patrol, command, crime analysts and investigators. Done right, coordination and collaboration can have a profound impact on the efficiency of the organization providing better crime reduction results, improved deployment of resources, and greater job satisfaction across the department.

In this model, a patrol officer enters his or her daily shift and either “receives” a roll call pass on and/or shift briefing. In some departments, this consists of a physical book of information that they flip through to get up to speed on everything from the silly to the serious including mission critical intel and information critical to their safety. From there, equipment is picked up and the officer is “on duty”. The problem? The pass down is passive. Officers sit and get briefed. The problem with this type of shift briefing is the following: Information is not searchable, if there is follow up it is not tracked; Information that is handed out like bulletins, BOLO’s or Attempt to I.D Intelligence is not managed digitally for a quick reference. In a real-life scenario, what happens 48 hours later when an officer sees someone in that bulletin that they received on Monday? What if it got lost? Where can they go and search for it? Are they still looking for the bad guy in the bulletin? Maybe he was arrested. How does the officer know?  Moreover, it is a rearview mirror look at what happened while the incoming officer’s environment runs in real time – and there’s the gap.

Of course, email updates are sent out; but, these too, are passive and easy to miss (especially when email is not targeted and related to an officer’s role). This ultimately puts the officer in a position where he or she is ill-equipped to face the specific dangers of the day, indefinitely delaying mission-critical information, and ultimately, making it more difficult to bring cases to a close and make it home safely at the end of the day.

Proactive Policing: Building the Bridge

In contrast, by using technology as a foundation for a more proactive approach to policing, officers will have the ability to “preload” their shift with everything they need to hit the ground running. From their mobile device they now have access to an officer safety alert via a mobile device as real time information is available. Even if nobody is physically available to pass down information, they still have it – information is being pushed out in real-time, even while other officers are still in the field. Solutions like SmartForce™ allow officers to stay-up-to-date and to push out updates of their own, making sure that if something important happens EVERYONE who needs to know about it DOES – often in seconds.

Officers are constantly connected not just to other patrol members but to crime analysts, commanding officers and investigators. All of this leads to increased collaboration, more efficient reporting and ultimately the most important benefit of all – crime REDUCTION and improved public safety.


Teaming Up: Are You Taking a Proactive Approach to Crime Reduction?

Mariano Delle Donne


Many people don’t realize that the true path to crime reduction doesn’t rest solely with solving crimes – instead, it’s with preventing crime altogether. Many modern-day police departments emphasize a proactive approach to the work they do on a daily basis–sadly this is sometimes easier said than done.

The Difficult Path to Proactive Policing

Many departments struggle to stay coordinated while generating a proactive response to crimes and similar issues. Why? They don’t have the resources, the manpower or the tools required of such an important task for several reasons:

  • Patrol officers are often frustrated by the administrative work outside of calls for service. There are no quick and easy ways to report their activities effectively and efficiently during “uncommitted” time to their command staff. They are also frustrated with the volume and frequency of crime bulletins: most of the time they are not targeted. Bulletins are sent to everyone in an agency instead of the audience that it was intended for and lack a standard format.
  • Command is frustrated by how to digest incomplete, inconsistent, and/or voluminous paper data into effective strategies.  They want to see real-time information and they want it NOW; they need it to report back to other members of command staff and the community. However, they often cannot because they lack the necessary actionable data required to see which strategies and responses generate the best results.
  • Crime Analysts often feel like their role is downplayed, leaving them with a sense that they’re unappreciated. They’re also frustrated, as their crime analysis service and products go unused.
  • Investigators lack the secure collaborative workspaces, document management, and case management tools needed to coordinate their efforts involving long-term complex investigations, involving multiple victims, multiple suspects and pieces of evidence.

All of this doesn’t just lead to work duplication and redundancy – it leads to a lack of coordination, and in-effective use of resources. This affects the morale of the department and can negatively impact the relationship with the communities they serve.

At Adventos, we believe in a world where these silos are shattered. We are creating a world for (and with) public safety organizations where collaboration is effortless and instant. A world where the right data is in front of the right people at exactly the right time- making sure all involved have what they need to keep us safe from harm. With every product, we release, this is our goal and we work tirelessly to achieve it.

In the next post, you will learn how SmartForce™ delivers a means to relieve the pain points stated above and ultimately, helps make communities safer and stronger.


Bulletin Wizard Group Sharing: a new feature available Now

José Herrera
VP of Product Development and Customer Success

bulletinWizard_whatsNewWe are incredible proud of our Bulletin Wizard and today we announce the release of a new features: Groups Sharing. This new functionality allow members to share Bulletins in a fast and secure way.

Group Section

We have added a new section called “My Group”.
This section allows you to create a group of collaborators in order to share all the bulletins that you or they have created.


Group Section | Create Group

You can create your group with any name as long as it is unique. Once the group is created you can invite members. They will receive an email with the invitation. When they accept it, they will be part of that group to view and edit bulletins.
Important! Only the owner can invite members.


Group Section | Views

You and the members of this group will have two possible views: “Bulletins” and “Members”.


Group Section | Views | “Bulletins” View

In the “Bulletins” view, the owner and the members will be able to see and edit all the bulletins that were created.


Group Section | Views | “Members” View

In the “Members” view, you will see every single member of this group.
Important! Only the owner has the permissions to delete a member or the entire group.
Important! Any member can leave the group whenever they want.
Important! A member user can only be part of one group at the time.


A full list of enhancements can be found here.


Response to Resistance as a way to de-escalate violence.

David Bibiloni
Regional Implementation Manager


At Adventos, we’re big believers in the idea that tracking Response to Resistance incident reduces violence. However, you will be surprised to hear that one of the most under-reported features of our Response to Resistance application is the ability to report instances when the use of force was justified, but instead, it was avoided by officers.

We are not alone on this belief. Please take a look at this article posted by PoliceOne.

This is a consistent vision of SmartForce™ line of products since 2015. In fact, we are in the forefront of Agency Management System providing state of art tools where Police departments across the nation can use hard data to showcase the outstanding job that officers are performing day to day in our communities to keep us all safe, and not only as a way to highlight the negatives that we sometimes see highlighted in the media.

We believe Use of Force and other similar common terms/ products are outdated on terms not only of functionality but also in terms of negative connotations for both the law enforcement agencies, as well as, the communities they serve.

To learn more about our current and expanding features, developed in collaboration with our Law enforcement customer partners, visit our site at


Why we do what we do

Mariano Delle Donne


Checking in.

The other day, my five-year-old son asked me if SmartForceTM (our Agency Management System or AMS) was being used all around the world-where he couldn’t see any different picture. What he understands is that we help police officers keep people safe, and catch the “bad guys”. What I am reminded of is that we have the opportunity and the responsibility to empower our public safety agencies to drive change in an ever-changing world.

You face serious challenges, and some that didn’t exist even 5 or 10 years ago. Much is being asked of you, and I see you get up each day and try to make your community a better place. Why you do it is clear. You are warriors, and peace keepers, guardians and goliaths essential to the communities you serve. It takes grit, courage, a love of country and time and time again I see a compassion for our fellow man.

Checking in.

Why We Do It is for all of the reasons above and because we choose to play an important role in helping one billion people with improved public safety. We only do this by helping and equipping YOU; the nearly one million police officers (the men and women in blue), with the power of people and software.

You need software solutions that are democratic and social, that allow you to respond faster than ever before, that accelerate the speed at which information flows and the rate at which you’re able to connect.

We want to positively impact the mothers, the fathers, the children, the teachers and EVERYONE in between so that they can enjoy the peace-of-mind that only comes with knowing that their communities are safe and are being taken care of.

But above all else, we do what we do because of our vision. We see a world that is increasingly safe, where you have exactly what you need, when you need it – and we want to help us all get there.

We do this now via solutions like SmartForce ™, which allows law enforcement agencies around the globe search through and access critical information faster, share it in a secure and targeted way, streamline workflows and facilitate collaboration – all in one fell swoop.

Checking in.

Sometimes it’s the voice of a five-year-old that reminds us of our bigger purpose, the roles we all play, and why we do it.


Bulletin Wizard: the best keeps getting better

José Herrera
VP of Product Development and Customer Success


We continue to make improvements on our bulletin Wizard application based on feedback from customers and prospects around the country. Please take a look at some of the main improvement this new version has to offer.

“Attemp To Identify” and “Attemp To Locate” bulletins

Now you have an specific template to make your “Attempt To Identify” and “Attempt To Locate” bulletins. You can find these new templates using filters on “My Bulletins”.


“Attemp To Identify” and “Attemp To Locate” bulletins | Photos

On both templates, you can add up to six photos.
Also we added, in all templates, a field where you can write a comment over each image and select the format you need.


A full list of enhancements can be found here.