SmartForce®’s Blog – The Platform for Innovative Policing

SmartForce: Transforming Law Enforcement Strategy and Efficiency

The SmartForce® Team
SmartForce Technologies Inc.

Breaking Down Information Silos

In the current era, law enforcement agencies grapple with complex challenges like staffing shortages and implementing data-driven policing strategies. The need for enhanced collaboration and information-sharing solutions is critical. Enter SmartForce – a solution for police officers, crime and intelligence analysts, front-line supervisors, and command staff. SmartForce provides operational efficiency for strategic policing initiatives.

How Smartforce Can Help Your Agency Become More Effective and Efficient

SmartForce ensures your agency is always connected and informed, moving beyond outdated email systems to operationalize policing projects and administrative functions seamlessly.

Streamlined Crime-Reduction Process: With SmartForce, coordinating crime and intelligence analysis recommendations becomes intuitive, allowing for strategic crime reduction and prevention with automated workflows and advanced search functionalities.

Data-Driven Strategies: The platform aids in the insightful evaluation of crime reduction and prevention strategies, which is crucial in an era of staffing shortages and limited resources.

Enhanced Decision-Making: SmartForce provides valuable insights for informed decisions, enhancing performance at all levels.

Community Engagement and Trust Building: It’s not just about solving crimes; it’s about building a community. SmartForce helps you plan, coordinate, and operationalize community policing initiatives in a unified workspace.

Anytime Access with Robust Security: As a CJIS-compliant web-based solution, SmartForce is accessible on multiple devices, ensuring security and convenience.

Key Features That Make a Difference

Shift Briefing App: Revolutionizes information flow between shifts, promoting coordination and efficiency.
Operations Discussions: Centralizes all vital information, from incident details to crime trends, in one organized space.
Significant Incidents App: Keep internal stakeholders informed about crucial calls for service and investigations.
Crime Analysis Tools: Empower crime analysts with practical tools for implementing informed policing strategies.
Command Alerts: Keeps the agency aware of critical safety, administrative, and crime-related information.
Community Requests Tracking: Ensures police-related public requests are documented and effectively managed.

Success Story: Prosper Police Department, Texas

A prime example of SmartForce’s impact is seen in the Prosper Police Department in Texas. With the integration of CAD and RMS data in SmartForce, they have enhanced their stratified policing strategy, and their Crime Analyst has saved approximately 15 hours of data mining and analysis weekly. This time is invested in high-value activities like tactical analysis and investigative support, significantly enhancing operational efficiency. Propser PD Crime Analyst Aidan Daily states, “The SmartForce CAD and RMS integration allows for effortless comprehension of these important data sets.”

Why SmartForce is Your Next Strategic Advantage

SmartForce isn’t just a tool; it’s a strategic advantage. It offers:

Time Savings & Financial Efficiency: Frees up your Crime Analyst’s time for critical tasks.
Enhanced Strategic Focus: Enables a deeper focus on high-value activities like hotspot identification and investigative support.
Unified Dashboard: Provides a comprehensive view of your CAD and RMS data, enhancing decision-making.

Take the Next Step: Request a Live Demo

We invite you to experience the transformative power of SmartForce firsthand. Sign up for a live demo and see how it can significantly improve your department’s efficiency and strategic decision-making.

Schedule a Demo

A Blueprint for Communication and Collaboration in Policing: Port St. Lucie’s Journey with SmartForce Ops Discussions

The SmartForce® Team
SmartForce Technologies Inc.

Introduction:

Port St. Lucie is a vibrant Florida city boasting of rapid economic growth, cultural richness, and a firm commitment to public safety. It is the financial hub of the Treasure Coast and the sixth-largest city in Florida, with a population of about 260,000 residents. The Port St. Lucie Police Department (PSLPD), led by Police Chief Richard R. Del Toro Jr., is at the forefront of ensuring public safety in the community. The department has adopted stratified policing, a proactive and data-driven crime reduction approach emphasizing transparency, accountability, and community involvement.

Stratified Policing: A Model of Excellence

The PSLPD pioneered the stratified policing model in the late 1990s, becoming a cornerstone of modern law enforcement strategies. This model is based on problem-oriented policing and prioritizes proactive measures and comprehensive data to tackle crime efficiently. The model has been adopted nationally and internationally, shaping the future of policing. Dr. Roberto Santos and Dr.Rachel Santos detail this model in their foundational text “Stratified Policing: An Organizational Model for Proactive Crime Reduction and Accountability.”

SmartForce Ops Discussions: A Tool for Communication and Collaboration

The PSLPD integrated the SmartForce® Ops Discussions app into their daily workflow to optimize their operations. This tool centralizes all critical information, from incident details to overarching crime trends and specific policing projects. The app eliminates the chaos of disorganized email threads and outdated bulletin boards.

With Operations Discussions, teams across crime analysis, patrol, and specialty units can effortlessly share bulletins, links, photos, and videos, all within a user-friendly application. This streamlining of resources has helped to significantly enhance collaboration and how information is shared, allowing officers to dedicate more time to the communities they serve.

Impact and Efficiency

Since implementing SmartForce® Ops Discussions in 2014, the PSLPD has reaped tangible benefits, especially in how Stratified Policing is administered at their agency. The enhanced communication facilitated by the app goes beyond the confines of traditional formats like email, fostering a collaborative environment that is both dynamic and secure.

The app’s robust tracking capabilities offer a comprehensive view of officer activity, from time spent on specific projects to the outcomes of those initiatives, such as arrests, contacts, and citations. These success metrics reflect the department’s dedication to accountability and transparency.

“Despite a 41.1% population surge in the last decade, Port St. Lucie has reduced its crime rate by 45.7%. Our effective policing strategies and integration of SmartForce® Ops Discussions have played a vital role in this achievement, making us one of the safest large cities in the nation.”
PSLPD Chief of Police Robert R. Del Toro, Jr.

Conclusion: A Vision for the Future

The PSLPD’s successful integration of SmartForce® Ops Discussions underscores the transformative power of technology in enhancing the effectiveness of law enforcement. The department’s journey is not just about adaptation but also innovation. The PSLPD’s story can serve as a model for other departments to adopt similar tools that can foster improved communication, operations, community relations, and public safety.

Learn more about how SmartForce® can help your agency improve internal communication and collaboration.

Transforming Police Work: How SmartForce Enhanced Crime-Solving in Carlsbad, NM

The SmartForce® Team
SmartForce Technologies Inc.

Challenge Faced by Carlsbad, New Mexico PD:

Several burglaries had the Carlsbad community on edge. Traditional information-sharing methods proved inadequate, leading to slow progress in solving crimes.

SmartForce in Action:

A citizen’s alert about a suspicious vehicle was logged into the SmartForce Shift Briefing App., a game-changer in how police information is shared and accessed. Unlike the previous reliance on emails or briefings, SmartForce ensured that crucial details were readily available to all officers.

Breakthrough Moment:

Two months later, an observant officer matched a vehicle to the description in SmartForce. This quick access to accurate information led to a traffic stop, unveiling burglary tools and stolen items. The suspect’s confession to seven burglaries was a significant win for the Carlsbad PD and the community.

5 Key Learnings from SmartForce Implementation:

Collaborative information sharing boosts responsiveness and valuable crime intel.
High visibility across the agency eliminates redundant efforts.
Real-time updates on SmartForce foster recognition and case closure.
Organized data leads to informed decisions and lawful arrests.
The District Attorney praised the detailed data capture, vital for criminal prosecution.

Take it From the Top:

“Officers love the search engine. It is much better than email and makes searching for intel fast and easy.”
Carlsbad Police Chief Shane Skinner

Conclusion:

SmartForce turns information into actionable intelligence, leading to safer communities and more efficient policing.

Discover how SmartForce can empower your law enforcement agency. Start by scheduling a live demo.

Join us on the upcoming February 14, 2024 webinar, “From Data to Decisions: How the Prosper, TX Police Department is Utilizing an Integrated Solution to Drive Policing Strategies.”

Evidence for Change: Exploring the Impact of Stop and Contact Data

The SmartForce® Team
SmartForce Technologies Inc.

Data has become critical in modern-day policing and can no longer be ignored. The title of this blog, “Evidence for Change,” highlights the need for a shift in how we collect, analyze, and share stop-and-contact data. This data consists of information from police-community interactions and can potentially transform policing practices.

The Need for Change

While everyone agrees on the importance of comprehensive data, it is critical to standardize the methods for collecting and interpreting data. Research, such as the study by Pierson et al., demonstrates the challenges and complexities involved. It is difficult to confirm or disprove disparities in traffic stop data due to the lack of a single science-based analysis method. This ambiguity underscores the need for change.

The Power of Data

Data is not just a collection of numbers but rather a story waiting to be told. Stop-and-contact data can uncover patterns and trends that may go unnoticed, answering questions like, “Do traffic stops disproportionately affect specific communities? Are there disparities in outcomes based on race or ethnicity?” However, the true potential of this data can only be realized if it is gathered accurately, comprehensively, and analyzed effectively.

In addition to its community impact, this data can improve officers’ well-being. The types of contacts officers engage in directly impact their mental and physical health. Exposure to high-risk situations and certain types of contact, such as domestic disputes, violent crimes, and overdoses, can lead to officer fatigue and stress. This nuanced data can provide invaluable insights for agencies to tailor their wellness programs to their officers’ needs.

Moreover, the knowledge gained from this data can be utilized to inform officer training programs better. Understanding the situations that officers frequently encounter allows for more targeted training, equipping them with the skills and knowledge they need to handle these scenarios effectively and safely.

What Leaders Can Do Now

Instead of reacting to state legislation mandating stop-and-contact data collection and reporting, the policing profession must take the lead in adopting standardized data collection and analysis procedures. Transparency is not just a buzzword; it’s a necessity. Sharing these insights with the community fosters trust and invites public scrutiny, which is essential for accountability. Collecting data is only one piece of the puzzle. It is important for police leaders to understand what the data means as it relates to how they are serving their communities. The day will come when someone outside your agency, whether the media or a community group, will tell their version of a story based on data. Collecting, analyzing, and understanding your agency’s data will ensure you can share the real story with your community and team members.

The Role of Community Dialogue and Earning Trust

Sharing data insights opens the door for a deeper dialogue about policing practices and their impact on the community. It allows for a more nuanced discussion that goes beyond surface-level statistics. This dialogue is crucial for meaningfully interpreting the data and shaping effective policies. In any relationship, open communication and transparency are a must in order to earn trust. This applies to the relationship that exists between police agencies and the communities they serve.

Conclusion

The complexities of stop-and-contact data collection and analysis are undeniable but not insurmountable. By adopting a multi-faceted approach to data collection, ensuring transparency, and engaging the community in dialogue, we can pave the way for better-informed policing practices. The evidence for change is clear; it’s time we act on it.

Authored by Chief Jack Cauley, Castle Rock, Colorado Police Department, in collaboration with the team at SmartForce®.

Note: The Castle Rock Police Department utilizes CitizenContact, a product of SmartForce, to collect, report, and analyze their stop and contact data. This collaboration has been instrumental in enhancing our understanding and application of data-driven approaches in law enforcement. Contact us to learn more.

Introducing the Free Officer Business Card at IACP 2023

The SmartForce® Team
SmartForce Technologies Inc.

As we prepare for the IACP conference this week, we’re excited to introduce our latest offering that redefines law enforcement community engagement: the Officer Business Card feature, available in our new CitizenContact Connect Subscription. This feature is not just an addition to our platform; it’s a transformative tool designed to facilitate direct and open communication between law enforcement agencies and the community.

Direct Citizen-Officer Engagement: The Future is Digital

In an age where everything is going digital, why should engagement between citizens and law enforcement be any different? CitizenContact’s Officer Business Card makes this digital leap effortless and meaningful. After any interaction with an officer, citizens can easily save the officer’s contact information directly to their mobile devices, fostering a level of accessibility and transparency that has been difficult to achieve — until now.

Why Go Digital? The Unmatched Flexibility

Traditional business cards have limitations — they’re easily lost, and the information on them is static. With CitizenContact’s digital Officer Business Card, officers can choose which information to display, providing a level of flexibility that traditional cards can’t match. It adapts to the needs of the community and the officers working with them to keep their community safe.

More Than Just Community Engagement

While the primary purpose of the Officer Business Card is to enhance community engagement, its utility goes beyond that. Officers can use their digital business cards as an effective networking tool at training events and conferences, including the upcoming IACP 2023. It’s not just about community relations; it’s about building a stronger, more connected law enforcement community.

Free for All U.S. Law Enforcement Agencies

At SmartForce® we believe in using technology to bring communities and law enforcement agencies closer together. The Officer Business Card isn’t just cost-effective; it’s FREE for all law enforcement agencies in the U.S. as part of our new CitizenContact Connect Subscription.

Don’t Miss Out!

As we gear up for IACP 2023, we invite all law enforcement agencies to sign up and start using their digital Officer Business Cards. Come see us at booth 1742 to learn more, or sign up today to experience the future of community engagement.

Empowering Front Line Supervisors and Command Staff with CitizenContact: A Guide to Data-Driven Policing

The SmartForce® Team
SmartForce Technologies Inc.

Law enforcement agencies are currently navigating an unprecedented workforce crisis. The recruitment and retention issues have escalated to critical levels, creating a ripple effect that impacts everything from community safety to officer morale. In this challenging landscape, understanding your agency’s unique culture and your officers’ day-to-day operations is not just beneficial — it’s essential for survival and growth.
That’s where CitizenContact comes in. Designed to simplify stop-and-contact data collection and analysis, CitizenContact provides a data-driven lens through which front-line supervisors and command staff can gain invaluable insights into their agency’s operations. This information is instrumental in fostering a collaborative relationship between law enforcement and the community, thus addressing the challenges that make recruitment and retention increasingly difficult.
In this blog, we’ll explore how CitizenContact equips front-line supervisors with the tools to lead effectively, make informed decisions, and turn current challenges into opportunities for meaningful change.

The Workforce Crisis: Why Data Matters Now More Than Ever

The current workforce crisis in law enforcement is not merely a challenge; it’s a pressing reality that front-line supervisors must navigate daily. According to the Police Executive Research Forum (2023), Critical Issues in Policing Series: Responding to the Staffing Crisis: Innovations in Recruitment and Retention,

“The challenge is far greater for understaffed departments, which have had to distribute undesirable shifts such as nights, weekends, and holidays among a smaller group of officers. Such assignments can significantly affect officers’ well-being, productivity, and commitment to the department, especially if officers already have mandated overtime and feel stretched thin due to low staffing levels”
Police Executive Research Forum (2023)

In such a climate, the added stress and fatigue can ripple through the department, potentially impacting community interactions and the overall effectiveness of law enforcement initiatives. This situation exacerbates existing challenges, making it even more crucial for supervisors to have actionable insights into their team’s operations and performance.

This is where CitizenContact comes into play as an invaluable asset. Understanding that the role of a supervisor is already multifaceted and demanding, CitizenContact aims to simplify one critical aspect: data collection and analysis. Our platform provides a comprehensive operational picture that is not just a collection of data but a narrative that can help drive informed decision-making.

Streamlining Decision-Making

With features like Advanced Filtering and Analytics Dashboards, CitizenContact allows supervisors to get a granular view of various metrics — be it the types of incidents officers are responding to, the demographics of the stops, or trends in the use of force. In workforce management, such insights are not just beneficial; they are essential.

For instance, by analyzing stop-and-contact data, supervisors can identify patterns that may indicate increased stress levels or fatigue among officers. Are there upticks in certain types of incidents during particular shifts? Is use of force increasing during overtime hours? These are questions that CitizenContact can help answer, providing an opportunity for preemptive action before issues escalate.

Enhancing Resource Allocation

Given the staffing challenges, optimizing resource allocation becomes a linchpin for operational effectiveness. CitizenContact’s analytics can help supervisors understand where their limited resources are most needed and how they can be most effectively utilized. The platform’s Groups and Areas features enable supervisors to dissect data based on customized groupings like shifts, beats, or specialized units, aiding in more targeted resource distribution.

Fostering Officer Well-Being

At the end of the day, the most valuable resource any law enforcement agency has is its people. By leveraging the data-driven insights provided by CitizenContact, supervisors can make more informed operational decisions and contribute to their well-being. Acknowledging the human aspect in the numbers can go a long way in building a culture of trust and accountability, crucial elements in retaining officers during these challenging times.

In summary, the workforce crisis has made the role of data in law enforcement more critical than ever. CitizenContact equips front-line supervisors with the tools they need to navigate this complex landscape, making data less of an abstract concept and more of a practical solution to real-world challenges.

Closing Thoughts

In states where stop-and-contact data collection and reporting are mandated, the administrative burden can be overwhelming for already stretched-thin agencies. CitizenContact alleviates this pressure by making the collection and reporting process compliant, streamlined, and intuitive. This leaves front-line supervisors and command staff free to focus on what truly matters — the insights and actionable data that can drive transformative change in their agencies.

In these challenging times, it’s crucial to have tools that not only meet legislative requirements but also contribute to the larger mission of making the community a safer place. By providing a comprehensive, data-driven overview of daily police activities, CitizenContact enables law enforcement agencies to turn current challenges into opportunities for meaningful improvement within their ranks and in their communities. It’s not just about surviving the workforce crisis; it’s about thriving despite it, leveraging data to forge a path to shared expectations between law enforcement, the community, and elected officials.

To learn more, click HERE to request a demo and visit our website.

Revolutionize Your Agency’s Efficiency: Introducing Groups and Areas in CitizenContact v2.3.0

The SmartForce® Team
SmartForce Technologies Inc.

We’re thrilled to bring you exciting news! The upcoming release of CitizenContact v2.3.0 on August 15th marks a significant step in bolstering your agency’s efficiency and enriching your understanding of stop-and-contact data.

We’re introducing Groups and Areas – innovative features specifically tailored to meet the evolving needs of our valued customers.

With Groups, supervisors can now create specific officer groups for an enhanced layer of data analysis. Whether it’s tracking performance metrics or understanding interaction patterns, having a lens into specific assignments has never been easier.

Areas amplifies your geographical insights, allowing you to monitor and analyze contact reports based on distinct work areas. Whether it’s a district, a zone, or a patrol beat, you’ll gain valuable insights into your community interactions and be able to tailor your strategies to meet community needs effectively.

CitizenContact v2.3.0 is more than an upgrade. It’s a powerful tool designed to facilitate informed decision-making, optimize resource allocation, and ultimately enhance your agency’s commitment to 21st-century policing principles.

Stay tuned for more in-depth insights into these exciting new features as we approach the release date. Together, we’re transforming the future of law enforcement, one contact at a time.

Learn more about CitizenContact HERE and Request a free demo!

Understanding the Challenges: An In-Depth Look at Police Stop-and-Contact Data Collection

The SmartForce® Team
SmartForce Technologies Inc.

Within the complex world of contemporary law enforcement, data has emerged as a crucial thread. Law enforcement agencies across the United States increasingly recognize the value of comprehensive, accurate data collection and reporting, particularly in police stop-and-contact incidents. But while the importance of such data is evident, the pathway to obtaining it is often fraught with challenges. In this first installment of our blog series “Bridging the Gap: Data-Driven Policing and Community Trust”, we explore the complexities of stop-and-contact data collection and present CitizenContact as an innovative solution to these challenges.

The Role of Stop-and-Contact Data in Policing

Data is an invaluable asset in today’s world. Its potential to impact our decisions, behaviors, and understandings is limitless, particularly in sectors as critical as law enforcement. With the rapid advancement of technology, police departments can now collect, store, and analyze vast amounts of data. Stop-and-contact data is among the most valuable datasets, which directly looks into everyday police-public interactions.

Police stop-and-contact data refers to information collected during any interaction between law enforcement officers and citizens, including traffic stops, pedestrian stops, and calls-for-service. The data typically includes details about the reason for the stop, the actions taken, the outcome, and the individuals’ perceived demographic characteristics.

This data holds the key to many transformative possibilities for policing. Firstly, it can reveal crucial patterns and trends. Do traffic stops disproportionately impact specific communities? Are there disparities in outcomes based on race or ethnicity? Answers to these questions can help law enforcement agencies identify potential areas of bias and rectify them proactively.

Furthermore, analyzing this data can also help with resource allocation and policy development. By understanding where and when most stops occur, police departments can make informed decisions about where to assign officers and at what times and even guide training and officer wellness programs.

However, the power of stop-and-contact data can only be unlocked by law enforcement agencies if collected accurately, completely, and effectively analyzed. This is where the challenges begin to surface. Collecting such granular data across various jurisdictions with unique policies and procedures is a monumental task.

Let’s delve deeper into these challenges, highlighted in a study by Pierson et al. (2020).

The Challenges in Stop-and-Contact Data Collection

Accurate and comprehensive stop-and-contact data collection is paramount, yet it’s complicated and often riddled with obstacles. These complexities are highlighted in the study, “A large-scale analysis of racial disparities in police stops across the United States,” by Pierson et al. (2020). Their methodology was intricate, pulling data from multiple sources, including the Police–Public Contact Survey (PPCS), periodic reports on traffic stops from local and state agencies, and data gathered from open-source records requests. Pierson et al. collected data on approximately 221 million stops and utilized over 94 million as their primary dataset.

Pierson et al. paints a vivid picture — raw numbers of stops across different racial and ethnic groups, while significant, do not provide concrete evidence of racially disparate treatment alone. Researchers utilized a three-pronged approach to test for racial disparities.

Veil of Darkness Test: a method that compares daytime and nighttime stops to mitigate the effect of racial visibility, allows for an objective assessment of race’s role in stop decisions. However, its effectiveness is constrained by the assumption that officer behavior remains constant throughout the day and night, an assumption that may not always hold true.

Outcomes Test: A method that measures the post-stop outcomes helps us understand if disparate treatment exists after the stop. But this test is contingent upon the officer’s discretion and judgment, making it sensitive to the biases inherent in that process.

Hit Rate Test: An analysis of the rate at which contraband is found following a stop, provides a performance metric of police activity. While insightful, this test often overlooks the complexity of police decisions and can be influenced by many factors, such as different policing strategies in different neighborhoods.

While each bears inherent strengths and limitations, these tests work together to form a more complete picture. Their collective insights emphasize the crucial role of nuanced, comprehensive stop-and-contact data collection in understanding and addressing potential racial disparities in policing.

You can find further details on the study’s methods here and on the Stanford Open Policing Project website.

The research by Pierson et al. identified three core challenges in collecting and analyzing stop data:

The decentralized nature of policing in the United States: The independent operation of law enforcement across numerous U.S. jurisdictions leads to a substantial lack of data collection and reporting standardization. Due to this decentralization, the researchers encountered considerable obstacles in analyzing data from various sources. The distinct policies and procedures each agency uses for data collection resulted in disparities in the data’s types, formats, and thoroughness.

Lack of transparency from police departments: Some law enforcement agencies were reluctant to release their data, which hindered large-scale, cross-jurisdictional analyses of traffic stops. Despite leveraging the PPCS and open-source records requests, the team couldn’t access all the needed data.

Incomplete or inaccurate data: Encountering data that was either incomplete or contained inaccuracies complicated their analysis further. Such gaps, inconsistencies, and inaccuracies make drawing precise and reliable conclusions about police-public interactions challenging.

These challenges underline the complexities of stop-and-contact data collection and the necessity for a robust, standardized, and transparent approach. They emphasize the importance of ensuring data accuracy and completeness to yield actionable insights to facilitate improved policing practices and enhance community trust.

Key Recommendations from Pierson et al. Study

Pierson et al. (2020) exposed the challenges inherent in collecting stop-and-contact data and provided valuable recommendations to mitigate these issues and improve the accuracy and usefulness of this data. The following suggestions emerged from their extensive research:

Standardization of Data Collection Procedures: law enforcement agencies nationwide are encouraged to adopt uniform procedures for collecting data on traffic stops and other forms of police-public contacts. Such standardization ensures the ease of data collection, enhances accuracy, and offers a more comprehensive depiction of these interactions.

Accessibility of Data: A push for greater transparency necessitates that law enforcement agencies make data on traffic stops and other police-public contacts readily accessible to the public. Accessibility empowers researchers, policymakers, and community stakeholders to scrutinize the data, fostering the identification of discriminatory patterns and ensuring accountability.

Collection of More Demographic Data: To comprehensively understand the effects of policing on various communities, law enforcement agencies should collect an expanded range of demographic data on individuals involved in police stops. This added layer of detail can provide invaluable insights into the experiences of different racial and ethnic groups, spotlighting any areas of concern.

Data-Driven Policy Decisions: law enforcement agencies should leverage the insights from traffic stop data and other police-public contact data to inform their policy decisions. This data-driven approach will help ensure that policing practices are fair, equitable, and responsive to the needs and experiences of all community members.

These recommendations by Pierson et al. serve as a road map for how law enforcement agencies can improve their data collection, analysis, and transparency practices, thereby advancing modern policing principles. They underscore the pivotal role of comprehensive op-and-contact data in fostering equitable policing and community trust.

Introducing CitizenContact: A Comprehensive Solution

Here is where CitizenContact steps in. Born out of a deep understanding of these challenges, CitizenContact provides a comprehensive solution for stop-and-contact data collection, reporting, and analysis. Designed for law enforcement agencies of all sizes, CitizenContact simplifies the process of data collection and validation, streamlines reporting, and provides insightful analytics.

CitizenContact addresses the issues of data decentralization by offering a unified database for stop-and-contact data, enabling law enforcement agencies to maintain clean and accurate records. Our tool encourages transparency by making data collection and reporting a seamless process, making it easier for departments to share data when required.

In terms of data quality, CitizenContact’s intelligent contact report form and validation features ensure the collection of complete and accurate data, helping police departments shift from mere compliance in states required to collect stop-and-contact data to actionable insights, using data to guide operational decisions, resource allocation, and community engagement strategies.

In the face of the challenges outlined by Pierson et al., CitizenContact emerges as a powerful tool that facilitates data collection and analysis and contributes to the broader goals of 21st-century policing: building safer and more interconnected communities.

Subscribe to and stay tuned for our next blog, where we’ll delve deeper into the features of CitizenContact and how they address the challenges of stop-and-contact data collection and reporting.

Click here to learn more about CitizenContact.

Utilizing KPIs to Measure the Effectiveness of Stop-and-Contact Data Policies in Law Enforcement

The SmartForce® Team
SmartForce Technologies Inc.

Law enforcement agencies continuously seek ways to improve their practices and strengthen trust with the community. One innovative approach is to apply the concept of Key Performance Indicators (KPIs) to measure the effectiveness of stop-and-contact data policies. While KPIs are widely used in business to monitor performance, they have yet to be traditionally utilized in law enforcement. This blog will discuss how law enforcement agencies can leverage KPIs to evaluate their stop-and-contact policies and ultimately enhance their overall performance.

Understanding KPIs

A Key Performance Indicator (KPI) is a measurable value used to evaluate how effectively an organization is achieving its key objectives. KPIs are often used in various industries, including marketing, finance, and operations, to help organizations identify strengths, weaknesses, and areas for improvement. By adapting KPIs to law enforcement settings, agencies can effectively measure their performance and make data-driven decisions to optimize stop-and-contact policies.

Implementing KPIs in Law Enforcement

Below are ten KPIs that law enforcement agencies can use to assess the effectiveness of their stop-and-contact policies and identify areas for improvement:

Number of stops and contacts: Monitor the overall number of stops and contacts made by officers to assess the frequency and effectiveness of these interactions.

Demographic breakdown of stops and contacts: Analyze the demographic data of individuals stopped or contacted to identify potential disparities or biases in police practices.

Reasonable suspicion/probable cause accuracy: Measure the percentage of stops and contacts based on reasonable suspicion or probable cause and resulted in actionable outcomes (e.g., arrests, citations, or searches). This can help evaluate the accuracy of officers’ judgments in initiating stops and contacts.

Officer compliance rate: Track the percentage of stops and contacts conducted in accordance with department policy and guidelines, reflecting officer adherence to established protocols.

Use of force incidents during stops and contacts: Monitor the number and proportion of stops and contacts that involve the use of force to ensure that force is being used appropriately and within department guidelines.

De-escalation techniques and outcomes: Assess the frequency and effectiveness of de-escalation techniques used during stops and contacts, their impact on reducing conflict, and the need for force.

Community satisfaction and trust: Measure community satisfaction with police interactions and overall trust in the police department through surveys, feedback forums, and other engagement initiatives.

Officer training completion rates: Monitor the percentage of officers who have completed the required training on the stop-and-contact policy, as well as any additional training on legal and ethical principles, cultural competency, and effective communication skills.

Complaints and misconduct incidents: Track the number of complaints and misconduct incidents related to stops and contacts in these cases to gauge accountability and transparency within the department.

Collaborative partnerships: Measure the number of partnerships with external organizations, such as social service agencies and community groups, to assess the extent of collaboration in addressing the root causes of crime and developing holistic solutions.

These KPIs can provide valuable insights into various aspects of police performance, from officer adherence to policy guidelines to the impact of stops and contacts on community trust. By regularly monitoring and analyzing these indicators, law enforcement agencies can support the continuous refinement of their policies and ensure alignment with 21st-century policing principles.

Adopting KPIs in law enforcement settings represents a significant opportunity for agencies to enhance their stop-and-contact policies and strengthen community relations. By utilizing these performance indicators, police command staff can make data-driven decisions to improve practices, increase transparency, and foster trust with the public. As law enforcement agencies evolve and adapt to the changing landscape, incorporating KPIs into performance management will be essential in advancing 21st-century policing principles.

Implementing a Stop and Contact Policy Based on 21st-Century-Policing

The SmartForce® Team
SmartForce Technologies Inc.

Strengthening Police-Community Relations Through Data-Driven Stop and Contact Practices

As law enforcement agencies strive to adapt to 21st-century policing principles, it’s important to develop and implement stop-and-contact policies that foster trust and transparency. By incorporating these principles and utilizing contact data effectively, police departments can improve their policing practices and strengthen police-community relationships. This blog post will outline the steps for implementing a stop-and-contact policy that includes modern policing values and leverages data collection for continuous improvement.

Establish Clear Guidelines for Stops and Contacts

Develop objective criteria and guidelines for initiating stops and contacts based on factors such as reasonable suspicion or probable cause. Avoid subjective factors like appearance or race to ensure impartial treatment for all community members. Clear guidelines also promote consistency and professionalism among officers.

Integrate 21st-Century Policing Principles

Incorporate key principles, such as community policing, procedural justice, and bias-free policing, into the stop-and-contact policy. The policy will align with modern expectations for effective law enforcement by emphasizing fairness, transparency, and community engagement.

Provide Comprehensive Agency Training

Provide officers with thorough training on the stop-and-contact policy, legal and ethical principles, cultural understanding, and effective communication skills. Well-trained officers are better equipped to conduct stops and contacts fairly and professionally, promoting greater public trust.

Implement Data Collection and Analysis

Invest in technology and software solutions to facilitate data collection and analysis on stops and contacts. Train officers on proper documentation practices to ensure accurate and comprehensive data. Regularly review and analyze the data to identify trends, disparities, and opportunities for improvement in policing practices. CitizenContact can help you implement stop-and-contact data collection, reporting, and analysis.

Engage the Community

Actively involve community members and stakeholders in developing and implementing the stop-and-contact policy. Solicit input, participate in community forums, and work with local organizations to address concerns and promote a shared understanding of the policy’s objectives and benefits.

Ensure Accountability and Transparency

Regularly review and update the stop and contact policy to maintain effectiveness and relevance. Evaluate officer compliance and address instances of misconduct promptly. Share information about the policy, including contact data, with the public and stakeholders to demonstrate commitment to transparency and accountability.

Collaborate with External Partners

Partner with social service agencies, mental health professionals, and other community organizations to address the root causes of crime and develop solutions. This collaborative approach supports the broader goals of 21st-century policing and promotes long-term crime reduction and community well-being.

Measure Performance and Outcomes:

Continuously evaluate the policy’s effectiveness by collecting and analyzing data on crime rates, community satisfaction, and officer performance. Use this information to refine and improve the policy and related strategies over time, ensuring that the police department remains responsive to community needs and expectations.

Implementing a stop-and-contact policy based on 21st-century policing principles is critical in promoting public trust and strengthening police-community relationships. By focusing on clear guidelines, comprehensive training, data-driven decision-making, community engagement, and accountability, law enforcement agencies can foster a fair and effective policing environment that benefits both officers and the community.

Click here to request a copy of an example stop-and-contact policy based on 21st-century policing principles.